Love Me Always Frequently Asked Questions

Do you have a catalogue?

As we are constantly adding new items throughout the year, our website has our most current product lines. We understand that it is sometimes difficult to view the invitations online, therefore samples are available for you to get a better idea of the quality of the paper, the weight, the texture, the size and feel.

How many invitations should I order?

For wedding invitations it is customary to take your guest list, divide it in half and add 25 invitations, however for events such as Save the Dates Cards, Engagement announcements or Bridal Shower Invitations an additional 10 invitations would be sufficient. Please take into considerations last minute guests and mementos.

When should I order my invitations?

It is best to order your invitations as soon as you have an estimated count of how many people will be attending your event. Please add 1 - 4 days to our published transit times for in-house processing.

For more information, please see our published transit times.

Do you provide proofs?

Yes, each print order automatically receives a free e-proof within two business days.

Do you accept rush orders?

Yes, to expedite your order there is a $15.00 rush order fee. Once you have approved your proof your order will ship within 1 - 2 business days.

What if the item I want is out-of-stock?

In the event that an item is out-of-stock, we will conact you via email and the in-stock portion of your order will be sent via the shipping method of your choice. When the backordered item is received we will ship it to you at no additional cost.

What are your shipping options?

There are a number of shipping options that are available. For more information, please see our shipping options and rates.

Do you offer shipping outside of the US and Canada?

Yes, we do ship to International destinations. A minimum fee of $25.00 will be added to all standard, express and overnight orders. Please note that overnight shipping is not always available for International destinations. We will contact you email with an exact total prior to shipping your order.

Where do you ship from?

Orders destined for the US will be shipped via the United States Post Office, UPS or FedEx from Detroit, Michigan. Orders destined for Canada will be shipped via Canada Post or Purolator Courier from Windsor, Ontario. In the event that an item is out-of-stock we may opt to have your order sent directly to you from our supplier. Our suppliers are located throughout the US and Canada.

For more information about transit times, duty and tax please visit our shipping section.

Can I change the ship to address on my current order?

Generally we are unable to change the shipping address once your order has been shipped, however you may contact customer service to check the status of your order and we will change it if possible.

What method of payment do you accept?

Love Me Always accepts Visa, MasterCard, Discover and American Express and PayPal.

How do I use my discount code when ordering online?

Simply enter the discount code under the voucher section of the shopping cart upon checkout. Please be sure to click the "recalculate" button to update the cart and verify your total.

Please note that your discount voucher must be used at time of order to be honored.

Does Love Me Always have customer testimonials?

Yes, you can view what our customers have to say about their Love Me Always! experience at testimonials

How do I provide general feedback?

We would love to hear from you! We are constantly trying to improve our customers' experience and would greatly appreciate any feedback you can provide, both good and bad. Please email all feedback o customer service.

What is your return policy?

If you are not completely satisfied with your product order, please return it to us within 15 calendar days for a refund or exchange. For more information, please see our
return and exchange policy. We are unable to accept returns for personalized products.

Wait! I still have more questions!

If you are unable to find the information you require from our website, please feel free to contact customer service.